🛒Order FAQ

New Members Get 💰RM15 Store Credits

Free shipping for orders over RM79 🚚

New Members Get 💰RM15 Store Credits

Free shipping for orders over RM79 🚚

New Members Get 💰RM15 Store Credits

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🛒Order FAQ

Notes

🌟If the order meet the free shipping threshold, the shipping fees will be deducted from the refund.

🛒Order FAQ

How do I check my order status?

What payment methods do you accept?

Will I get notified when my order has been shipped?

How do I receive updates on my order?

Why do I only receive one lens in a monthly contact lens box?

Why do I only receive one box on a BOGO deal?

Why can’t I apply store credits?

How do I obtain product review rewards?

Can I initiate a return / refund or cancel an order?

What should I do if I receive faulty goods or products that aren’t what I have ordered?

Will my promo code or store credits be deducted from my refund for personal reasons?

Notes

INNOVISION.MY reserves the right to change, modify, interpret, and revoke membership at any time.