Orders usually take 1-3 working days to process, and cannot be shipped on national holidays. When you placing an order, you may suddenly encounter out of stock and logistics that cannot be delivered.If you encounter the above problems, our store will contact you as soon as possible.
If you buy multiple products at the same time, and some of them are out of stock, in principle, our store will deliver them together after all the goods in stock. If the customer needs it, they can also cancel the out-of-stock products and arrange the delivery. (Separate delivery will not be carried out, please be informed)
We assure you that we will do our best to deliver your order to you as soon as possible. Please understand if there is an unavoidable delay in shipping.
It is recommended that you place order as early as you need to ensure that they arrive immediately! Once the product is sent, the tracking code will be sent to you via E-mail immediately.
Delivery takes an average of 3-7 working days (excluding national holidays and customs inspection time), some regions may take longer. If your package does not arrive within 15 working days after shipment, please contact our customer service center.
INNOVISON-MY does not take any responsibility for packages returned by factors beyond our control, such as the absence of the recipient, customs, etc. In this case, additional shipping fees will be incurred, which is different from our usual discounted shipping costs.When receiving the returned goods, we will contact you through E-Mail for related matters. If we do not receive your response within 3 weeks, we will reserve the right to dispose of the goods.
Cancellation: Once you complete the order , we will ship your goods very quickly. We only accept orders that have been cancelled when they have not yet shipped. If the status already shows shipping, we must decide whether we can accept your cancellation order based on the actual shipping situation.
Refund: Providing you with a nice shopping experience is our primary pursuit. If you have any questions about your order,please contact us and we will assist you as soon as possible. If you receive an error or defect (dry lens, broken lens, etc.) of the goods or parcels lost in transit, please contact us as soon as possible, we will refund you (need to deduct the promotional discount used in the order) to you or reschedule to send the same goods to you.
Returns: Contact lenses are personal hygiene and medical supplies, so after you receive the package, we will not be able to accept any returns! If you receive the wrong product that does not match the content of the order, we will give you a refund (deducting the shopping money used in the order) or reschedule to send the right product to you, and you do not need to return any product. If you want to return the product for personal reasons or other factors. We are very sorry that we cannot accept it, so please fully consider and confirm before submitting the order.