SHIPPING/RETURNS INFORMATION

【Delivery】

The package is sent from Taiwan, the destination country may tax the goods that you purchased, and the tax is consignee’s duty. INNOVISION-MY is not responsible for additional customs duties, and will not refund any orders returned due to customs issues. Before you purchase the goods, please be sure to confirm the customs policy of your country.


【Malaysia】


  • Pick-up at  7-ELEVEN only or Home delivery  (Please ensure the recipient’s phone number is correct so that you can pick up your package smoothly.)
    • For Malaysia consumers, the free shipping minimum is RM 149. For those who spend less than RM285 , the shipping fee is RM 31 for the first 1kg

Note: 
  • Using the 7-ELEVEN convenience store pickup method, the package must be picked up within 3 days after the product arrives at the store. If the package is not picked up within the pickup period, the local logistics will send the package to the one you filled in when ordering. , and you will be charged a fee.

Shipping rates: 
    • West Malaysia: RM 9 for the first 1kg and RM 3 for each additional 1kg
    • East Malaysia: RM 23 for the first 1kg and RM 16 for each additional 1kg
  • 7-ELEVEN convenience store pick up a package up to 4kg
  • 7-ELEVEN cross-border logistics home delivery one package up to 10kg

 【Delivery notice】

Orders usually take 1-3 working days to process, and cannot be shipped on national holidays. When you placing an order,you may suddenly encounter out of stock and logistics that cannot be delivered.If you encounter the above problems, our store will contact you as soon as possible.

If you buy multiple products at the same time, and some of them are out of stock, in principle, our store will deliver them together after all the goods in stock. If the customer needs it, they can also cancel the out-of-stock products and arrange the delivery. (Separate delivery will not be carried out, please be informed)

We assure you that we will do our best to deliver your order to you as soon as possible. Please understand if there is an unavoidable delay in shipping.

It is recommended that you place order as early as you need to ensure that they arrive immediately! Once the product is sent, the tracking code will be sent to you via E-mail immediately.

Delivery takes an average of 3-7 working days (excluding national holidays and customs inspection time), some regions may take longer. If your package does not arrive within 15 working days after shipment, please contact our customer service center.

【Delivery failure】

INNOVISON-MY does not take any responsibility for packages returned by factors beyond our control, such as the absence of the recipient, customs, etc. In this case, additional shipping fees will be incurred, which is different from our usual discounted shipping costs.When receiving the returned goods, we will contact you through E-Mail for related matters. If we do not receive your response within 3 weeks, we will reserve the right to dispose of the goods.

【 Refund / cancel order / Returns 】

Cancellation: Once you complete the order,we will ship your goods very quickly. We only accept orders that have been cancelled when they have not yet shipped. If the status already shows shipping,we must decide whether we can accept your cancellation order based on the actual shipping situation.


Refund: Providing you with a nice shopping experience is our primary pursuit. If you have any questions about your order,please contact us and we will assist you as soon as possible. If you receive an error or defect (dry lens, broken lens, etc.) of the goods or parcels lost in transit, please contact us as soon as possible, we will refund you (need to deduct the promotional  discount used in the order) to you or reschedule to send the same goods to you.


Returns: Contact lenses are personal hygiene and medical supplies, so after you receive the package, we will not be able to accept any returns! If you receive the wrong product that does not match the content of the order, we will give you a refund (deducting the shopping money used in the order) or reschedule to send the right product to you, and you do not need to return any product. If you want to return the product for personal reasons or other factors. We are very sorry that we cannot accept it, so please fully consider and confirm before submitting the order.